Terms of service

Last Updated: November 2025

Welcome to Arsala Trading (referred to as “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website www.arsalatrading.com and any related services, including browsing, purchasing, and communicating with us.
By using our website, you agree to these Terms. If you do not agree, please do not use the website.

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1. Use of the Website

You agree to use this website for lawful purposes only and in a way that does not infringe on the rights of others or restrict their use and enjoyment of the site.
You must not:
• Use the site to distribute spam, harmful code, or any illegal content.
• Attempt to hack, disable, or disrupt the website or its features.
• Use automated systems or bots to access the website for data scraping or similar activities.

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2. Products and Orders

We make every effort to display accurate information about our products, including descriptions, prices, and availability. However, we do not guarantee that all information will always be completely accurate.
• Prices and availability may change without prior notice.
• We reserve the right to cancel or refuse any order for any reason, including pricing errors or stock unavailability.
• By placing an order, you agree to provide accurate and complete information, including your contact and delivery details.

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3. Payments

All payments made through our website must be valid and authorized.
We accept various forms of payment as indicated at checkout.
Fraudulent or unauthorized transactions may result in order cancellation and possible legal action.

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4. Shipping and Delivery
• Delivery timelines vary depending on product availability and your location.
• Arsala Trading is not responsible for delays caused by customs, couriers, or force majeure events.
• Once an order is shipped, ownership and risk transfer to the customer.

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5. Returns and Refunds

Please review our Return & Refund Policy before purchasing.
Refunds will only be issued for eligible items in accordance with that policy.

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6. Intellectual Property

All content on this website—including images, text, graphics, logos, and design—is the property of Arsala Trading L.L.C. or its licensors and is protected under copyright laws.
You may not reproduce, modify, or distribute any content without written permission.

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7. Limitation of Liability

We strive to provide a smooth and secure online experience, but we make no warranties that the website will always be error-free or uninterrupted.
We are not liable for:
• Any damages resulting from your use or inability to use our website;
• Loss of data, profits, or business opportunities.

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8. Third-Party Links

Our website may contain links to external sites we do not control. We are not responsible for the content or privacy practices of those sites.

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9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal data.

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10. Changes to These Terms

We may update these Terms from time to time. Any changes will be effective immediately upon posting on this page. Continued use of our website means you accept the revised Terms.

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11. Contact Information

For questions or concerns about these Terms, please contact us at:
📧 contact@arsalatrading.com
📍 Arsala General Trading L.L.C. – AL AIN, United Arab Emirates